Many believe the Viking legend that proposes the Norsemen burned their own ships as they invaded a new frontier. Within that unconventional behaviour was the thought that taking such action guaranteed commitment to conquering the territory. The Vikings knew how the mind works. Retreating to a safe harbour when situations become difficult is something most of us are all too familiar with.
We know intuitively the right path for our lives. And while we all get off task and distracted by our work-a-day worlds and relationships that demand attention, we know when we are on course. Most of us are experts at quitting unproductive behaviour… because we’ve quit and then re-started that poor behaviour many times.
Here are the four ideas that will help you on your conquest to gain what is rightfully yours:
1 – Identify the major roadblocks 2 – Agree you have the ability to overcome any obstacle (Many times we created it) 3 – Surround yourself with people that support your dreams. 4 – Burn the ship… take away the fears and behaviours that allow you to retreat to safe and unproductive harbour’s.
Burning the ships is one of many legends of the Vikings (good and bad). We are responsible for creating our legend.
Set sail to new territory today… and burn the ship of self-doubt when you get there!
“If you want to take the island, then burn your boats! With absolute commitment comes the insights that create real victory!” Tony Robbins
I have a rhyme,
that would be sublime,
if it shared the purpose,
of great customer service!
Rule number 1 for happy customers, listen,
See their eyes light up and glisten,
Identify your customers needs,
And you will be the one that sees,
That if you can anticipate and focus,
Your clients will know there’s no hocus pocus. Put your attention to important objectives,
To gather ideas and play detective,
When synergising together as collectives,
You deliver and listen to different perspectives.
Therefore you gather what will really matter,
and all this from an initial little natter.
Rule number 2 Explain what you gather,
Delivering value and relevant matter,
Sharing with them your thoughts of great strategy,
And do it all with fantastic hospitality.
Know you product inside and out,
So you can deliver with great klout,
Being an expert is what it’s about,
From this knowledge your business will sprout.
This is how to be an informative expert,
So listen to these rules to convert,
A friendly chit chatter into a sale,
And so your business will surly prevail.
Rule number 3 make sure you understand,
To create transparency about your brand,
Building upon your customers expectations,
By clarifying all your intended formations.
Rule number 4 have a friendly attitude,
And remember to always show your gratitude,
Having the right intent, you will go far,
And show them exactly how genuine you are.
Build confidence, reputation and trust,
Follow these rules you simply must, To build and withhold your deserved reputation,
You will be presented with Great Service certification.
Be willing and show continued support,
Presenting you really are a good sport,
Even if they like to scream and shout,
Say ‘Hold on, I understand, let’s sort this out’.
Rule number 5 is excellence in what you do,
Your skills, your strengths, creating value,
Consistency is key here all the way through,
To make sure your customers are not feeling blue.
Rule number 6 is attention to detail,
By following up with a friendly email,
Or a telephone call to say ‘How are you?’,
Your relationship will blossom and stick like glue.
Rule number 7 have empathy and do not snare,
Let them know they will be treated fair,
Be creative, don’t moan, don’t despare,
And reinforce your known for customer care.
Rule number 8 appreciate their custom,
And treat each client to which they are accustomed,
To congratulate them on completing the brief,
And we have all done so without any grief.
Rule number 9 reliability is key to business success,
So be grateful and pleased it went without stress,
Lay it out on the line for all to see,
And an overnight successes you will be.
To conclude it’s all about going the extra mile, AND REMEMBER TO DO IT ALL WITH A SMILE!
We live in turbulent times with lots of lies being told! There are fewer guarantees and more uncertainties these days. Thankfully this also means there are lots of opportunities to be had. And if you and I are to overcome the obstacles that are in our way and seize the opportunities, we’re going to need strong minds. Mental strength means you understand how to manage your emotions, adjust your thinking, and choose to take positive action, despite your circumstances. It’s knowing deep down that every little struggle is progress. And if you really want it, you’ll do it, despite failure and rejection and the odds. Every step forward will be tough, but will feel better than anything else you can imagine. You will ultimately come to realise that the struggle is not found on the path, it is the path. And it’s worth your while.
Being willing to walk this path of resistance is what mental strength is all about. 90% of our problems as rational human beings are the by-product of learned mental weakness. In other words, over time we’ve heard a succession of lies from other people about what we need and what we don’t need – about what we can and can’t do – about what is and isn’t possible for us – and we subconsciously we believed every word.
What’s worse? We now tell some of these lies to ourselves and we live by them every day.
Which means it’s time for us to unlearn these lies for the sake of our own mental strength:
Here are the six lies we tell our selves!
1 -It wasn’t supposed to be like this. We all have an idea in our heads about how things are supposed to be, and sadly this is what often messes us up the most. Realise this…
Expect less and learn more. Let go and let life grow you – let it test you. You won’t always understand it and that’s OK. Just when you think it can’t get any worse, it does. And then just when you think it can’t get any better, it does. Mentally strong people are appreciative of the obstacles in their path because they know the obstacles are necessary stepping-stones. So keep going, keep growing, and someday you will be able to describe your entire life in just one sentence: “It didn’t go as planned, and that’s OK.”
2-This situation is definitely bad. There’s an adage in the ancient philosophy of Stoicism, “There is no good or bad, there is only perception,” which was later echoed in Shakespeare’s famous quote, “There is nothing either good or bad, but thinking makes it so.” Truth be told, the way we perceive a situation has tremendous power to either help us or harm us. So often, we react emotionally and project negative judgments onto a situation, when the first key to overcoming a challenge is to view things objectively. In the long run, it usually isn’t what you have or where you are or what you’ve been through that makes or breaks you; it’s how you think about it all and what you do next.
3 -You don’t have any other choice. Have you ever met a happy, successful person who regularly avoids responsibility, blames and points fingers and makes excuses for their unsatisfying lives? Me either. Because happy, success people are mentally strong. They accept responsibility for how their lives unfold. They believe their own happiness and success is a by-product of their own thinking, beliefs, attitudes, character and behaviour.
4 -Successful people follow the rules. Break the rules. Don’t break the law, but break the rules. You don’t need to measure up to other people’s benchmarks. The psychological root of most unhappiness lies in external validation, which happens when you try to measure your self-worth based on the opinions of others. But it’s not what others think… it’s what you think about your life that counts. You, and only you, get to decide what kind of life you want to live. Other people’s goals and expectations don’t matter that much in the long-run.
5 -You need to be perfect to be impressive. If the face you always show the world is a mask, someday there will be nothing beneath it. Because when you spend too much time concentrating on everyone else’s perception of you, or who everyone else wants you to be, you eventually forget who you really are. So don’t fear the judgments of others; you know in your heart who you are and what’s true to you. You don’t have to be perfect to impress people. Let them be impressed by how you deal with your imperfections.
6 -There is always an easier way. The path of least resistance is often the path of least reward. You need to do hard things. There are no shortcuts to any place worth going. As Einstein once said, “Genius is 1% talent and 99% percent hard work.” You must run to be a runner. You must write to be a writer. You must actively work on a business venture to learn how to run a successful business. There is no substitute for doing the work. You must take action on what you know!
The philosopher had just spent another hard day at the university asking lots of pertinent and challenging questions. On the way to his favourite restaurant for dinner, he was greeted by an acquaintance.
“Do you know what I just heard about your friend Jamie?”
“Just a moment,” said the philosopher. “Before listening to this I’d like to ask you a few questions.”
“Huh?” said the acquaintance, who was eager to pass on the interesting piece of hot news.
“That’s right. Before you talk about my friend Jamie, it might be a good idea to just pause and consider what you are about to say. I call it the triple distillation test.
The first distillation test is through the filter of truth. Have you made absolutely certain what you are about to tell me is the truth?” “Well….no, actually, you see I just heard about it, and thought, well, you know….
“All right,” said the philosopher. “So you have no idea whether the information is true or not. So let’s try the second distillation through the filter of goodness. Is what you are about to tell me about my friend something good?”
“No not at all, in fact—“
“So,” interrupted the philosopher, “you wish to tell me something bad about my friend Jamie, but you’re not at all sure it’s true?”
“However, you may still pass this test, because there’s one more distillation process remaining, the filter of usefulness. Is what you are about to tell me about my friend in any way useful to me?”
“Um. No. In fact, not in the slightest.”
“Fine,” said the philosopher. “If what you want to tell me is not true, good or useful, why do you wish to tell me at all?”
There are several good points to this story, not least the following:
Personal and professional integrity are essential if a leader wants others to follow him or her freely and with commitment.
In contexts where gossip, rumour and innuendo are rife, this could be a good story to challenge the culture.
The wise person pays attention to the wider consequences rather than the immediate distractions.
So, in the future before you decide to participate in some office gossip, perhaps run the distillation test?
I see lots of people that come to see me and ask how they can grow their business or change their lives. They fall mostly into two groups… Those that don’t know what to do and those that know what to do but don’t do it.
How crazy is that? Knowing what to do and not doing it.
You know how you can hear something a hundred times in a hundred different ways before it finally gets through to you? The five truths listed below fall firmly into that category – life lessons that many of us likely learned years ago, and have been reminded of ever since, but for whatever reason, haven’t fully grasped. More →
Very frequently I’m asked to give my definition of success.
Here is one of my responses:
I believe success is getting a reasonable number of the things money will buy and all of the things that money can’t buy. (People who say they’re not interested in money will lie about other things, too!)
I confess that I like the things money will buy. I like to live in a nice house, drive a nice car, wear nice clothes, play on beautiful golf courses, take regular holidays. I like all of those things, but I love the things that money can’t buy.
Money will buy me that house, but not a home. It’ll buy me a companion, but not a friend. It will buy me pleasure, but not happiness. Money will buy me a bed, but not a good night’s sleep. It will buy me a good time, but not peace of mind.
I’m grateful for the fact that I have many of the things that money will buy and all of the things that money can’t buy. I know many other people who can make the same statement. I mention that only to say that these things are available and, by following the right procedures, playing by the rules of the game, and taking responsibility for your life, you can have them all. That’s exciting!
Success – What It Is and Isn’t as I see it!
What is success? It is many things to many people. Here are a few signs of success:
Success is closing the door to your office at the end of the day with a smile of satisfied contentment on your face. It’s knowing that you did a good job and that those who interacted with you had a positive experience.
Success is looking forward to getting home and seeing the people you love. It’s being mentally and emotionally free to share yourself with them and to be interested in them.
Success is being loved by the people you love.
Success is sitting down to pay the bills and knowing that you have enough money to cover them, this month and next month. It’s knowing that you have taken measures to ensure the financial security of your family in the event of your demise.
Success is knowing where to turn when it seems that there’s nowhere to turn. Having a spiritual life is akin to eating food and drinking water. It’s necessary!
Success is having interests or hobbies to call your own. It’s things that you personally anticipate doing again and again. Having interests gives you joy and peace.
Success is waking up in the morning and feeling good. It’s knowing that you eat right and exercise regularly and that you do everything you personally can to ensure continued good health.
Success is turning out the lights, slipping under the covers, and thinking to yourself, “It just doesn’t get much better than this!” It’s having an attitude of gratitude before you fall into a deep, restful sleep.
And here are a few things that success is not:
Success isn’t calling home from work for the fourth time this week, apologising because you’re going to miss dinner with the family again.
Success isn’t hurrying into the house and hiding behind closed doors or the television set because “After the day I’ve had, I need my space!”
Success isn’t having all the riches in the world and still trying to figure out how to have more of all the riches in the world.
Success isn’t all work and no play.
Success isn’t burning the candle at both ends and living on a diet of food that’s delivered through little windows.
Success isn’t spending mental energy figuring out how to explain why your project isn’t going to come in on time, why you have to miss your child’s school play, why you can’t pay the bill in full as you promised, why your eyes are red and your blood pressure is going through the roof, why you’re cancelling your game of golf, and why you just don’t find any joy in living.
Success is directly related to having a balanced life. If any one area is out of sync, all of the areas of your life suffer. Take the time to examine your life and take small steps to gain balance.
Maybe you have seen some indicators here as to how successful your life is at the moment.
If it’s not what you want it to be, the only person going to change it is you. So what are you waiting for?
As any of my clients will tell you, I am not so much interested in what happens to them on any given day, but I am very interested with how they react to whatever happens. Your mind-set plays the key role in determining your reaction.
I believe that the only difference between stepping stones and stumbling blocks is how you perceive them. I never bet against any of my clients, but I must admit that I do look forward to the occasions where they face adversity, as this is where I usually can help them the most.
It’s easy to have a positive mind-set when everything is going well. It’s those who can turn adversity into an advantage that tend to endure and have the most success in the long run. I help my clients to look at inevitable setbacks, not as disappointments, but rather as challenges that present opportunities for further growth.
William Shakespeare once said “There is nothing either good or bad – but thinking makes it so.” The average person tends to get discouraged by setbacks – as if we are entitled to only good things happening to us in our lives – and often dwell on them. Doing so is a choice, and in my experience it is the wrong one.
I look at difficult challenges as gifts that give us the chance to work on things that need attention now, before they become bigger problems that are more difficult to fix down the road. Many people do not realise that most top performers employ someone like me, who communicates with them at least once a week to keep their mind-set where it needs to be.
We all have blind spots, and it is crucial to have a trusted outsider’s view, as they can offer insights that regularly hit the spot and help keep you moving forward as efficiently as possible. Though perhaps it is somewhat surprising, the communication is often more important during times when things are going well.
Blind spots are even more common during periods of success, than in times of adversity. It is important not to lose sight of what got you the results you are experiencing, if you want them to continue. The greater the results, the more likely you will be surrounded by people who tell you only what you want to hear (which is very destructive) and never what you need to hear.
I have seen many business owners and sportsmen and women fall victim to their ego. When your ego takes over in any situation, it complicates things and leads to poor choices (often unknown to you); the best choices are made when things are simplified.
Having someone to help you keep your ego in check, plays a large role in maintaining a positive growth mind-set instead of a fixed mind-set. Most people who fall victim to their growing ego do so because it grows so slowly that they are oblivious to the fact it has taken over their psyche.
One of perhaps the greatest minds of all-time, Benjamin Franklin, fell victim to his ego before realising that no one he wanted to be around could stand spending time with him. Unlike most people, he was able to finally see past his ego and make corrections. This is very rare and a good example of a situation where an ounce of prevention is greater than a pound of cure.
Not too long ago I was talking to a very successful business owner who I had noticed was falling victim to his ego, and he told me he had just finished reading the Autobiography of Benjamin Franklin and how much he enjoyed it. All I could think was that it was too bad that his mind-set was fixed, and caused him to miss the message in it that he needed most.
I won’t go as far as saying that not having the proper mind-set will prevent you from succeeding, but I will guarantee that without a proper mind-set you will never be as successful as you could be.
If you fancy changing your mind-set come along to my FREE taster session. Click here for details!
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Are you in the business of entrepreneurship? Life is too short to spend it slaving away in a job that you hate and trying to scrape by only to find at retirement that you don’t have the savings needed to live the kind of lifestyle you always dreamed would be your reward. Some people just can’t see the world outside of their job or small business. More →