Customer service

Uncommon Courtesy!

Common courtesy: we all know what it is, and we all know how it makes us feel when we receive it. And how we feel when we don’t – that person walking in front of you and not holding the door open, someone who doesn’t say, ‘thank you’, when you hold if for them, and …

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Triggers Broom…

I’m going to indulge you in a little time travel back to May 1985. My second son Adam had just been born in February, business was booming, new Mercedes 280e in the garage and I was treating myself to an all singing and dancing lawn mower. A Honda with a Briggs and Stratton engine, 51cm …

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21 days to success!

On a daily basis I get asked for a tip for business or advice on how to fix a problem in one of my clients life. So I’ve put together 10 little bits of wisdom that might just change the way you see things going forward. My challenge to you is to pick one that …

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The Pink Suitcase!

A busy day on the road where I live is three cars and two horses, to say it is secluded is an understatement so imagine my surprise when driving to visit a client early one morning I saw a pink suitcase abandoned in the hedgerow about a quarter of a mile from my house. On …

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Reasons or Excuses?

As a performance psychologist, and someone who talks to business owners on a daily basis, some who are my clients and many more who are not, I’ve heard an incredible number of reasons why businesses are struggling or failing.  I know that 99 out of 100 times that  a reason‚ really isn’t a reason at all, …

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Why resist change?

What is it about change that we, as humans don’t like? Is it because we see change as a risk? The truth is, living is a risk. Happiness is a risk. If you’re not just a little bit scared sometimes, then you’re not doing it right. Don’t worry about mistakes and failures, worry about what …

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